Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Needham Market Country Practice


Massive delay in referral

Back in October 2019 my GP asked us to bring a joint statement in from SENCO & ourselves. We did this and accompanied it with a letter. January 2020. I contacted the surgery to ask when referral had been done. They couldn’t tell me but said they’d ask GP. I had a telephone call from one of the office team who informed me the GP would now sort it. So I asked ‘so are you telling me that it hasn’t been done? And without my call today it still would not have been done?’ She said ‘Well your GP has been busy’. I understand that my GP is busy but 3 months! What I’d really like to know,is when did my GP actually receive my letter? Did it sit in a tray for weeks? My GP had told me that referrals take a long time to access the service, and he is usually so vigilant so this took me by surprise.