Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Needham Market Country Practice


Asked to use E-consult but does not work!

I had a text today from the surgery stating that my Asthma review is due. The instructions were to go on to E-Consult, go to the A-Z then Asthma Assessment, then fill out a questionnaire. Well, Asthma is non existent on the A-Z. I have put a query in to their Admin as I called the surgery and they are closed for training this afternoon. It is very frustrating that you get asked to follow a certain procedure but it does not work. These things should be tested. I cannot be the only patient experiencing this issue if this is now the way of doing things.