Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Needham Market Country Practice


E-Consult made no sense

Went through the E-Consult for a leg issue. When I hit a 'yes' to one of the answers it told me that I needed to seek urgent medical advice by calling the surgery or 111.There is no option then to still submit the form, you have to either go back and say 'no' to the question so you can then submit it, or you have to click on the statement that says something like 'I will seek my own medical advice' (this has a statement with it that says that if you do that, your GP will not be made aware of it. How ridiculous is that?!) The issue then was that the surgery only is allowing appointments through using E-Consult, so even if you call the surgery it will then insist you use E-consult or the receptionist will take you through E-consult! It does not make any sense!