Rude and disgusting service phone call.
On Monday the 27th I phoned the Practice to book an appointment with my GP. To be informed that I needed to book an e consultation. I duly completed the e consultation and received a phone call 4 hours later from a Locum Doctor. I explained my position, history, condition and concerns to him at length. He refused to give me an appointment without first having blood tests conducted. He also informed me that my kidneys are defective which was the first that I knew about that condition. I said I would be contacted by a Nurse so I could book an appointment for my blood test. I phoned the surgery again today at lunchtime as I had not been contacted. The receptionist informed me that the Doctor had not processed the request, which was why I hadn’t been contacted. I am appalled that a Practice that has exemplary full time staff with an outstanding reputation like Needham Market Country Practice should be employing someone like the individual that I spoke to? I now have a blood test booked for the 11th of August but still no appointment with a GP. I have found this experience very negative and harmful to my health. As a Veteran I am not agitated easily but this is causing me major concern.