Proactive and friendly
My doctor has recently followed up on initial contact made through NHS 111 and the out of hours service. The integration between the services was impressive. I received a phone call to follow-up on the advice of the OOH doctor (I did not need to contact the practice to follow-up), which included a referral and a blood test. I was advised about how to book the test and the reason for that test etc. The test results have come back and I have been advised by text of the outcome with advice. All very quick and efficient. I felt the doctor was friendly in approach and allowed sufficient time for discussion about my concerns. I often feel that way about this practice and long may that continue.