Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Rude and unhelpful

Having called numerous time to be left in a queue for ages got to number one and surgery put phone down on me. Also having now called have had abnormal test results and doctor has yet to call me to let me know. Now have to wait another week for doctor to call me. This is not what you should expect from your doctor. It's bad enough not being able to see them face to face. Where is the duty of care