Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Phone waiting times really bad

I waited 46 min for someone to answer the when the line went dead and said it’s their lunch time. Next time I waited 40 mins for them to get doctor to call me urgently the receptionist hung up before taking my details to contact me back then called back and on call doctor had gone home at 5 pm. I had been in hospital having a district nurse come out and needed more antibiotics I then had to wait over 24 hours untill I see district nurse who helped me lots