Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


Trying to get an appointment

The surgeries telephone lines and doors don't open until 8.30am, so when I called for an appointment and eventually got through 4 minutes later,how can all but 1 appointment be available with my doctor,who I know was in all day. I was given this appointment which is great and the surgery was on time when I went in for the appointment.I just want to understand how only 1 can be available 4 minutes into opening.