Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


E-Consult is excellent

I used the online E-consult form and got a call first thing the next day offering me an appointment with my own GP. I feel more people need to know about it and use it. I would be interested to know how it is dealt with the other end as my call was at 8.05am and the phones at the surgery do not open until 8.30. I just find it interesting to understand what the labour is for these things and if it does cut down on the need to see a GP if some people only need to go to a Pharmacist ETC.