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Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Needham Market Country Practice


Answering the telephone

When I called at 8.30 a couple of weeks ago I was 17th in the queue and it was answered within 10 minutes. Today I rang at 2pm (ish) and I was 2nd in the queue for 6 mins and 1st in the queue for a further 3 mins. I just find that frustrating. My call was non urgent (asking about Flu clinic dates) so I left it until later in the day. It would be good if you could book your flu slot online as I use E-consult here all the time, but the form is so long I did not use it to ask for a flu jab. I also use the 'patient access' link on the surgeries website and have book a GP appointment though that, but again, you cannot book a flu jab on it.