Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice


online and call back service inconvenient

filled in the (very limited characters) online form to be informed that I needed to speak to a doctor directly. called reception and was promised a callback which I missed due to not being able to sit by my phone all day long. Tried to return the call, but reception was closed and no follow up call received the next day despite a voicemail on my phone to this effect. No face to face appointments offered.