Could have been better
I arrived [ten minutes early] for my appointment. I was not seen until [half an hour after my appointment time]. It wasn't until i asked at the desk if they knew how long it was going to be my name then came up as soon as i sat back down. Funny that? It felt like I had been forgotten about. I haven't got much time to be able to leave work and to have to wait 30 minutes to be seen when i have a slot booked is not acceptable, especially in covid times when you don't want people to be in the surgery for any longer than they need to be. When i was checking in, the receptionist was really welcoming, however, [infection control procedures] need to be looked at. They turned around, took their mask off and sneezed without covering their mouth, I was very shocked. As for the phone lines, well that seriously needs looking at, 30 minutes on hold. EConsult, couldn't find the form on the website. Such a shame Claydon and Barham surgery has closed, easy to contact, easy to book an appointment