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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Needham Market Country Practice Pharmacy



Deliveries can be an issue

I have arranged for my medications to be delivered to my home as it is easier and because it costs £5 each way to get a taxi to and from the pharmacy. The only problem is that I don't believe the door bell is being rung so I don't know they are there and then they don't leave the medication and just leave a letter saying they tried to deliver even though I was home. I would prefer it if they could leave it in a safe place but realise this may not be possible.

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