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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Newmarket Hospital



Refused to take blood test

Yes, 2 strikes against me, I was late by 10 mins, I also forgot to get my form. You’re late I was told, sorry. Sorry I forgot my form, points to the notice, no form can’t do anything about it. Are they still using slate and chalk I wonder? Didn’t want an explanation and weren’t going to help. I’m 75 and have just driven for 40 mins only to be turned away. A disgrace, unhelpful, We can’t all do things perfectly nor can they it seems. I should have just not turned up, same result. I was told by my surgery that I should continue on my journey and hosp would be able to print it off. NO THEY WON’T!

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