Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Original feedback for

Newmarket Hospital


A long cold wait for a blood test

I knew a blood test first thing on a Monday morning wasn't ever going to be quick. And will always interfere with work. But to join a queue going out into front lobby so door was open all the time as well was also a very cold experience. Why they can't have a quicker easier way of doing this apart from long queues I don't know. and why waiting in the cold at same time as letting warm air out of the building is beyond me. Time for a shake up! Having said that, after the 45 min wait the staff were charming, welcoming, quick and efficient.