Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Newmarket Hospital


Kind, patient, enouraging, caring.

I am undergoing physiotherapy after a major operation on my femur and hip. rob who is looking after me is as above, always encouraging me to do a little more each time I visit (weekly). the things that could be improved at Newmarket is that they could do with a bigger gym with more facilities, a Hydro pool would be good as well.