Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Newmarket Hospital


Positive, helpful and respectful.

A member of the mental health team took the time to phone me in their lunch break to discuss a resident. They listened carefully to my description of the difficulties - I felt they respected us as a professional and were keen to discuss ways of helping the patient They later visited the recipient and were very positive and helpful.