Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Night Owls - Suffolk Mind


They are an incredible team of people

Suffolk Night Owls are the reason I am still alive 100%. They are an incredible team of people, they listen and hear you and validate you and never make you feel silly. They are very person centred and I feel they know me when I have been at my lowest moments and having them listen to me is important. The lady who predominantly oversees the service is A** to me. She helps me understand things about myself - I love them all !!