Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Night Owls - Suffolk Mind


Very good listeners and understand well

My daughter who goes into crisis does ring Night Owls, they are very good and understand the situation and my daughters does come off the call feeling a sense that she has been listened too and that they"get it" which is very important.