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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Night Owls - Suffolk Mind



Absolutely fantastic

I am only still alive because of SNOs. They have supported me for over 3 1/2 years during which time I have had to deal with past trauma, relapse of my eating disorder and a decline in my mental health. SNOs have been a constant support in my life despite being unable to get any formal mental health services. Even now with the imminent closure the staff are extremely caring and are showing integrity as they are more concerned about how we will cope than their own welfare the staff team are amazing.

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