No other service like it
SNO have been an absolute lifeline to me over the years. I can honestly say that they have saved my life once. I have been a regular user for years and always been treated with kindness and compassion. They are all brilliantly trained and know exactly what to say. I have complex emotional needs and find it difficult to call anyone for help but not night owls. Whether I just need to offload my difficulties of the day or talk about more serious issues, I feel totally comfortable talking to any of them, even my darkest thought and secrets. I feel blessed to have had access to this service for many years, if I'm struggling in the daytime but not serious enough to call 111 I can log my thought and feeling and share then in the evening knowing I'll be listened to and validated which is key.