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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals



Hard to get updates

I was unable to get updates on a family member when they were in hospital. I tried 7 times and there was no answer , I tried the switchboard but had no luck there either so I went up to the ward instead. On another occasion someone picked up but then put the phone down on me.

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