Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals


Very impressed

I was very impressed by all staff at the hospital when I took my young son for a scan. They had arranged for the play worker to be in our appointment on the children's ward when he had his cannula inserted and the doctor and nurse were really engaging and made him feel relaxed. He had a good experience, with no tears and left the ward as happy as when he came in. The bubbles and toys available were a great idea to have. We then went to nuclear medicine where again all the staff were friendly and chatty with him putting him at ease. Everything was explained well throughout the scan and I was very impressed. A previous experience at a different hospital was much more traumatic but this really couldn't have been any better, thank you.