Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals


Staff overstretched on the wards at night

I was an inpatient on one of the wards and I needed pain relief, I was told to press the buzzer if I needed help and I ended waiting 4 hours before staff came and I could get the pain relief I needed, that really needs to be improved. Staff on the whole were lovely with their attitude but appeared to be understaffed.