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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals



Needed a better discharge

My appointments were at Ipswich hospital but my operation to have a tumour from my lung and two lymph nodes removed was done at Norfolk and Norwich hospital. The issue for me came when I was discharged from the hospital, I felt rushed out, they did eventually arrange transport home for me but the main issue was that I was given a large bag and I asked what it was and was told it was my medication which included an injectable medication which had to go into my tummy. I had not been shown how to do this. I later phoned the GP and the hospital but neither were able to come and show me how to do this, I just wanted to be sure that I was doing it correctly, but I did figure it out but I really do think this should have been shown to me before I was discharged.

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