Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals


A&E great

A&E was quiet when I arrived and I was seen very quickly. I was only there for 1.5hrs and had the xray I needed in that time. I was then told that I would be contacted if there was anything wrong on the xray, I would've preferred to be called to let me know either way as it is more reassuring as there is always the worry they've forgotten you. I understand that is more difficult for the staff but better for the patient.