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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals



Discharged with no medication or information

Resident of Residential Care Home attended A&E following a fall. Spent around 48hrs in hospital. Discharged to the home with no medication or discharge summary. Meds were sent in at request of the paramedics but were apparently destroyed. GP service then said they would not provide a prescription without a discharge summary.

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