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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals



Staff go that extra mile

I have had ongoing treatment for cancer for 2 1/2 years. My consultant always rang me direct with test results. After my last operation in July 2017 the Anesthetist came to check on how I was doing, even though she was due to finish her shift earlier that evening. I felt like an individual and not just 'another patient'.

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