Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Norwich University Hospitals


Long wait for surgery

The phone consultations I've had have worked well as normally the appointments are so quick you only spend a few minutes in the actual room so having a phone call is much more sensible. Unfortunately I have received a letter from the hospital saying the surgeon has now left and I've been added to another list but have been given no time frame for the surgery to take place. Previously I was told the wait would be over two years.