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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk Child and Adolescent Mental Health Service (CAMHS)



Dreadful gaslightIng and frustrating

Had to physically show photos before camhs worker believe child was self harming Because some of the treatments didn't work the camhs ask my child who has processing problems what can they do they didn't address the anxiety in school or suicidal ideation ... When my child told the phychiatrist she can't get off to sleep they wouldn't even consider medication although she told professionals she's tired wish she could sleep which is triggering low moods the communication is disgusting. Was told they'd refer her to newberry to check for adhd asd didn't happen. They assumed my bi polar was the whole picture of her struggles when we had a CAF meeting and they shut it because I'm stable and actually my daughters struggles are triggering my anxiety. I felt unlistened too Verbally one thing was said and on paper different 6 sessions of paperwork wasn't adapted for a child who has a report from the salt team saying she's a visual learner Wouldn't reccomend the service at all ... can break a family apart

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