Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


mental health

Have tried to get help with my mental health for years and it was only when the police got involved that anything happened and I've been offered support. All I get though is one call every two weeks and thats not enough. I've called 111-2 when I was in crisis and have had to wait so long to get through I've just hung up. I was number 1 in the queue and still waited 45 minutes. Haverhill is a deadzone when it comes to mental health support and there needs to be a permanent mental health team based in the community.