Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Responsive

I've found the service to be responsive both by phone and in person and I regularly see the same member of staff. I feel included in the discharge process and feel that I've been treated as an individual and supported well by fantastic staff.