Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Really challenging

The turnover of staff is very high but individual staff have been very good. My child was discharged from the service and was being told they were fine even though we knew they weren't, it isn't good and really doesn't help. The CBT course is going well but we've had to fight to get everything and Wellbeing wouldn't do much as they are under 18. Transferring to adult services has also been really difficult.