Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Not great

I've been on a six week course but no one is saying anything in the group and I feel that it is negatively impacting on people's health and positivity. There is nothing that you can say that isn't viewed as negative and the way staff speak to us is demeaning. The team at Haymills have given the wrong medication and it took a day and a half to sort it out and implied that I was the one making the mistake, even though family knew it was wrong. It has taken a fortnight for them to send information across to my surgery further delaying medication changes. I do feel that the therapy inadvertently shifts the blame on to the individual too.