Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


worst service in my life

One of the worst mental health services I have ever been under the whole of my life. Since arriving in Sudbury Suffolk I have found Bury mental health team to be in a mess, they have none of my whole mental health records. I have dyslexia, various learning problems and they don't speak good English, put the phone down, don't pass on messages in the right context psychological bullying mind games and no understanding of mental health.