Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Very poor service

A family member has been using mental health services for 3 years but it has been very difficult and if I could give a zero rating I would. You don't know what will happen each day and it is impossible to talk to a psychologist or the team at the hospital. Communication between the family and the team is very difficult. As a carer it is important to be kept involved.