Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Admitted to Woodlands hospital 2014

I felt completely ignored from the start. Nobody spoke to me, even if I went out to the ward area in the middle of the night - they stayed in the office. Nobody explained any treatment plan, I received no treatment at all and had one appointment with a psychiatrist in the 2 weeks I was there which he stopped because I was crying. I was discharged with a bit of paper with my diagnosis written on it. That was a shock; there was no discussion with me at all about the diagnosis and I didn't know what it meant. Diagnosis later overturned by a psychiatrist.