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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



No follow up or help

I was admitted to Woodlands as i was suffering from anxiety and obsessive negative thoughts and whilst the staff there were lovely i had no therapy and was on the same medication i was on at home so i didn;t see the point of being there. When i was released i did feel a little better and was told there would be no follow up as i was not ill enough but to go to see a link worker at my surgery. He recommended to contact the wellbeing service which i did and they said they could not help me as i was still under the hospital. I called them and said this was not the case so they looked into it for me. They said was under the IDT team so they discharged me and said the IDT team should be in touch, I was released from Woodlands at the end of April and 3 months later i have heard nothing. I am still suffering althought be it not as badly but feel like i;ve been given some pills and forgotten about because "I'm not bad enough". Well that's ok for them to say but they are not me and do not know how badly i feel. All i want is some help to deal with this and ensure it does not get as bad again but it feels like no one really cares.

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