Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Variable

My care co-ordinator is very good but I don't have/have not seen a careplan. I'm not impressed by Dr. (Name removed) as she has had a go at my sister during my appointment. More than once I've asked for a copy of a letter & I was never actually told about a new diagnosis. I found out accidentally during a conversation with my care-co. I can't knock her at all she is very good The recovery college has been very good & useful and I will continue to use he service.