Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

* Required fields

Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Promised alot but delivered little

Referral from school to CAHMS turned down and suggested I go through GP to seek referral to PMHW. Referral to PMHW successful.. Initial visit, lots discussed and I felt hopeful of progress re my son being made. Things were promised but at the following meeting had not happened or been forgotten or delayed.. Future meetings resulted in the same scenario. Given hand outs re slee issues re my son.. Referred for VIG resulting in 3 videos and follow up.. More promised by PMHW following VIG. CAF forms eventually sent to SENCO at sons school. CAF forms completed by SENCO and myself on 9th Sept. Sought input from PMHW to complete the forms. Promised following week this would be sorted as PMHW had a meeting at the school. Meeting did not happen and SENCO was unaware there was a meeting anyway. SENCO tried several times to call/email PMHW to no avail.. As did I.. Still no response.. Asked to speak to another PMHW and am again awaiting a response.. Do not feel anything has been addressed or resolved properly especially in terms of contact, do not hold any confidence in them at the present moment as I feel let down and ignored.