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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Little or no help

My mother has bipolar disorder and her husband has been diagnosed with terminal cancer. As his condition deteriorated she became more and more manic and out of control. My attempts to get help from her GP, social services, access & assessment were all fruitless. After police calling at her house after one incident and even her arrest after another I still got nowhere. This made my step father's last few months even harder than it should have been, for him, for her, family and staff at the nursing home. Since his death, my mother has become acutely depressed and still the help has been minimal. After a day in A&E I was told she should be admitted and 2 hours later no beds available. 4 weeks later the story was the same.

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