Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Difficult to get referred to CAMHS

After seeing a different doctor we finally got our daughter referred in to CAMHS for support. I've had concerns for nearly 3 years but got little help from professionals. She had an initial assessment in September but only recently received the next appointment for January. While waiting for the appointment I called multiple times and was assured I would be called back but this has never happened.