Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


disappointed parent/carer of service user

I was not given any notice of my adult daughter's CPA review. My daughter has a severe and enduring mental illness and has great difficulty communicating accurately about how she is managing. I feel that the CPA review was just a 'tick box' exercise as I was not involved and staff are aware I wish to attend to support my vulnerable daughter. I have phoned her Care co and left a message as I was not able to speak with Care co. Guidelines state family/carers should be involved if appropriate and this was ignored.