Appalling staff attitude and organisation
I was referred to the access and assessment team by my GP whilst in crisis. She asked for them to call me that day as it was an urgent referral. Over 20 hrs later I still hadn't been contacted. I finally called them and was told they were too busy and couldn't offer an appointment until the next day. For the next 3 days I was going round in circles with crisis staff telling me I wasn't their patient I was IDT and IDT telling me I was the crisis team patient. Staff were rude, uncaring and seem to have no understanding of mental health. At one point the staff refused to speak to me and told the receptionist to tell me to call an ambulance if I was that bad. 4 weeks later and I'm still trying to get an appointment. The service is a joke!!