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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Duty worker advices to wait,see and hope

Spoke to duty worker (as advised) as care co was off. Advised to wait and see and hope I don't become seriously ill (as I have in the past) finished call feeling hopeless and desperate and felt no one would do much (which is what's happened to date!)

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