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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Worse than useless

We have "done the rounds of almost every department purporting to offer mental health services locally, but this s not a name I recognise. However, our experience over the last 8 years in seeking support for our son, is that it would have been more time efficient not to have bothered, rather than be pushed from pillar to post round a lot of departments wanting to "box tick" rather therefore any meaning diagnosis, treatment or long term support. Shockingly bad, and urgently needs to be sorted. I have recently been treated for cancer by the NHS, and the excellent standards of care have only served to highlight ho appallingly bad the mental health care system is in comparison.

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