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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Excellent staff, low moral, heavy caseloads!

I have suffered with mental health issues for many years. I have used many services: hospital care, crisis teams, CPN. I worry now how long it takes for people in crisis to be assessed. Over the years I have seen amazing staff leave due to stress, low moral, heavy case loads and poor management/ supervision. When a service becomes unsafe, people die! This needs to be addressed quickly. I have friends and family who have been given self referral phone line by GP but told waiting lists are long!!! No one wants their loved one to die, let’s get this sorted quickly!

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