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Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

  • Keep the language and tone civil
  • Don't mention personal details
  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

Your reply

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)



Not sure whats going on

Staff seem over worked. When my previous care coordinator left I was given to someone else but saw him once. Its been a long time now and I feel abandoned and not sure what's going on. Its taken over 5 months to sort out my medication which isn't working. Regular visits from the Care Coordinator was very good especially when they could help me with household issues. Having phone calls were also very good.

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