Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Notes lost

An urgent referral was made to AAT but the notes were lost and then they were sent to the wrong area who wouldn't support us. We almost sat in the middle geographically so no one wanted to take my daughter on. It has taken a long time to get support and we've never seen the same person more tham once. It has been a fight the whole way to get the support our daughter needs.