Right to Respond

Healthwatch is committed to providing a transparent and honest view of health and social care services. This is your opportunity as the health or social care provider to have your say on comments the public have left. It is designed to be constructive and allow both sides to have a fair and equal say in the matter so please:

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  • Make it relevant to the review

Remember, your response will be seen by everyone who reads your organisation's comments, not just the original reviewer. Your reply is a good opportunity to acknowledge any comments received.

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Original feedback for

Norfolk and Suffolk NHS Foundation Trust (NSFT)


Tried to view encrypted email from Coastal IDT

Rude receptionist and despite asking for at least the title of the encrypted document. No one able to access the persons emails that had sent. For all I know it could be my DNR request. Appears if a manager is away emails are not accessible even by other managers.